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Mc's Detailing Privacy Policy

(Last Updated: 20/08/2025)
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1. Introduction
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MC's Detailing ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, mcsdetailing.uk, enquire about our services, or book our mobile car detailing and ceramic coating services.
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We are the data controller responsible for your personal data. Our contact details for privacy-related queries are provided at the end of this policy.
Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.
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2. What Information We Collect
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We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and address (where the service will take place or for billing).

  • Service Details: Information about the service required (e.g., vehicle make, model & year, specific package interests, optional extras requested), specific requirements, and potentially photos if needed for quoting or service purposes.

  • Enquiry Information: Any information you provide when you contact us via our website form, email, or phone, including the content of your message.

  • Booking Information: Dates and times of requested or confirmed appointments.

  • Website Usage Information: Basic information collected via cookies and analytics tools, such as pages visited, time spent on site, device type, approximate location (IP address), and site usage patterns (see our Cookie Policy). We use Google Analytics and Wix Analytics for this purpose.

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We do not typically collect sensitive personal data unless essential for the service and explicitly agreed upon.
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3. How We Collect Information
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  • We collect information directly from you when you:

  • Fill out forms on our website (e.g., enquiry, quote request, contact).

  • Contact us directly via email or phone.

  • Provide details during the booking process.

  • Interact with our website (basic usage data via cookies - detailed in our Cookie Policy).

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4. How We Use Your Information (Purpose & Legal Basis)
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  • We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:

  • To Provide Quotes/Information (Legal Basis: Performance of a contract / Taking steps prior to entering a contract).

  • To Schedule Bookings (Legal Basis: Performance of a contract).

  • To Provide Services (Legal Basis: Performance of a contract).

  • To Communicate With You (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service).

  • To Process Payments (Legal Basis: Performance of a contract).

  • Record Keeping & Quality Control (Legal Basis: Legitimate interests - ensuring service quality, dispute resolution).

  • To Improve Our Services (Legal Basis: Legitimate interests – business improvement / Consent for non-essential cookies).

  • To Comply with Legal Obligations (Legal Basis: Legal obligation).

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(Marketing Status Confirmed): We do not currently use your information for direct marketing emails or promotions. If this changes, we will seek your explicit consent beforehand.
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5. Data Sharing
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MC's Detailing respects your privacy. We do not sell or rent your personal information to third parties.
We may share your data with trusted third-party service providers who assist us in operating our business and delivering services to you. These currently include:

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  • Website Hosting Platform (Wix Studio)

  • Website Analytics services (Google Analytics, Wix Analytics)

  • Embedded Map Provider (Google Maps)

  • Cloud Storage (Google Drive)

  • Email communication platforms

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We only share the minimum information required and ensure these providers have appropriate data protection measures in place.
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You can opt-out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout/
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We will also share information if required by law.
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6. Data Security
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We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration.
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7. Data Retention
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We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no booking occurs. Client service records, including booking and invoice information, will be retained for 7 years after our service is completed to comply with legal and tax obligations.
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8. Your Data Protection Rights (Under UK GDPR)
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You have several rights regarding your personal data: Right of Access, Right to Rectification, Right to Erasure, Right to Restrict Processing, Right to Data Portability, and Right to Object.
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To exercise any of these rights, please contact us using the details below. We aim to respond within one month.
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9. Children's Privacy
 
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
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10. Cookies
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Our website uses cookies for functionality, performance, and analytics. For detailed information, please see our separate Cookie Policy: https://mcsdetailing.uk/cookie-policy
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11. External Links
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Our website may contain links to other websites (e.g., social media). We have no control over their content and privacy practices and cannot accept responsibility.
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12. Changes to This Policy
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We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date.
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13. How to Contact Us
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If you have questions about this policy, please contact MC's Detailing at:
Email: info@mcsdetailing.uk
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You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk).

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